Privacy policy

At Paw District, your trust matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop at pawdistrict.co.

By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect information only when it’s necessary to serve you better.

Information you provide to us

When you shop or contact us, you may share:

  • Your name, email address, phone number, and shipping address

  • Order and payment details (processed securely through trusted providers)

  • Account information if you create an account

  • Messages or details you send to our support team

Information collected automatically

When you browse our site, we may automatically collect:

  • Device and browser information

  • IP address and general location

  • Pages viewed and actions taken on the site

This helps us understand how our store is used and improve your experience.

2. How We Use Your Information

We use your information to:

  • Process and ship your orders

  • Communicate with you about purchases, updates, or support requests

  • Improve our website, products, and customer experience

  • Prevent fraud and keep our store secure

  • Send marketing emails (only if you choose to receive them)

We never collect more information than necessary.

3. Cookies & Tracking Technologies

Like most online stores, we use cookies to:

  • Keep your cart working properly

  • Remember your preferences

  • Understand how visitors use our site

You can disable cookies in your browser settings, but some features of the site may not function correctly if you do.

4. Sharing Your Information

We do not sell your personal data.

We only share information with trusted partners when necessary, including:

  • Shopify, to power our store

  • Payment processors, to complete transactions securely

  • Shipping providers, to deliver your orders

  • Analytics and marketing tools, to improve performance and reach customers

All partners are required to protect your information and use it responsibly.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your data

  • Opt out of marketing emails at any time

  • Request that we stop using your data for certain purposes

To make a request, simply contact us using the details below.

6. Data Security & Retention

We take reasonable steps to protect your information using industry-standard security measures.
However, no online system is 100% secure, so we encourage safe browsing practices.

We keep your data only as long as needed to:

  • Fulfill orders

  • Meet legal obligations

  • Resolve disputes

  • Operate our business responsibly

7. Children’s Privacy

Paw District is not intended for children, and we do not knowingly collect personal information from anyone under the age of 16.

8. International Customers

If you are visiting our site from outside Lebanon or the United States, please note that your information may be processed in countries where our service providers operate. We take steps to ensure your data is handled securely and lawfully.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

📧 Email: pawdistrict@outlook.com
📍 Location: Beirut, Beirut 743, Lebanon

We’re always happy to help.